Analyse processes
Make as-is and to-be processes, interfaces and root causes visible - from order-to-cash to project controlling.
Business · Processes · Data · Transformation
Oksana Huber
Understand data. Shape processes. Enable decisions.
Senior Business & Process Analyst at the intersection of Sales, Finance, Operations and IT - with international B2B experience and a clear focus on data quality, performance management and delivery.
Munich · Hybrid · DACH
15+years of international B2B experience
83%less effort in an AI-enabled workflow
3languages at professional proficiency
2core systems: SAP & Salesforce
Profile
Turning complexity into manageable processes.
I bring structure to data, processes and decisions - wherever business teams, systems and competing interests meet.
My focus is on end-to-end process analysis, requirements, master data quality and KPI-based reporting. I combine hands-on operational experience with advanced analytical skills in Power BI, SQL and AI-enabled automation.
Available immediatelyMunich · Hybrid
Make data reliable
Structure master data, KPI logic and reporting so that management and business teams can make sound decisions.
Deliver change
Connect requirements, UAT, rollout and enablement through clear communication between business and IT.
Selected evidence of impact
Problem. Method. Result.
Not abstract self-assessments, but selected examples from documented roles and personal projects.
01before year-end
Turnaround of a demanding sales region
- Situation
- Inconsistent data, high coordination effort and a delayed year-end closing process.
- Approach
- Data cleansing in SAP and Salesforce, proactive customer clarification and close coordination with Sales and Supply Chain.
- Result
- For the first time in two years, the Northern region completed its annual closing before Christmas.
02≤ 2% errors
Secure launch of a B2B portal
- Situation
- Complex account and master data before migration to a new sales portal.
- Approach
- Data cleansing, testing with internal and external IT, UAT and training for Sales and more than 30 customers.
- Result
- Stable rollout of the Salesforce-based portal with a documented error rate of no more than two per cent.
03−40% effort
Measurable relief for sales processes
- Situation
- High coordination effort between Sales, customers and operational teams.
- Approach
- Daily as-is/to-be analysis, transparent KPIs and structured interface communication.
- Result
- Effort reduced by around 40%, customer satisfaction increased by around 30% and return rates reduced by around 10%.
046 h → 1 h
AI workflow with human oversight
- Situation
- A recurring research and documentation process required several hours per cycle.
- Approach
- Process decomposition, AI agents, structured data transfer and mandatory human quality control.
- Result
- Processing time reduced from around six hours to no more than one hour - approximately 83% less effort.
Skills profile
Connecting business, data and delivery.
Business Analysis
- As-is / to-be process analysis
- Requirements engineering
- Gap & root cause analysis
- UAT & defect tracking
Sales Operations
- Order-to-cash
- Forecast & pipeline
- Bonus and credit-note processes
- B2B portal operations
Data & Reporting
- Master data & data governance
- Power BI & DAX
- SQL & Azure SQL
- KPI dashboards
Transformation
- Stakeholder management
- Rollout & enablement
- Change impact
- Benefits tracking
AI & Automation
- Use-case prioritisation
- GenAI workflows
- Human-in-the-loop
- AI governance
Systems
- Salesforce Sales Cloud
- SAP R/3
- SAP Business ByDesign
- Microsoft 365
Experience
From international B2B to data-driven transformation.
More than 15 years of operational and analytical experience, with growing responsibility for data quality, processes, systems and decision support.
01
10/2025 - present
Targeted professional development
Business Analyst · Data Analytics & Commercial Reporting
550 training units in Data Analytics covering Power BI, DAX, Power Query, SQL, Azure SQL and MongoDB. Since July 2026, training as an AI Manager (IHK) in AI strategy, project management, agents, automation and governance.02
05/2025 - 10/2025
Self-employed · Munich
Founder & Business Coach (IHK)
Built a coaching practice as an entrepreneurial end-to-end project: positioning, service design, website concept and go-live. Today, the coaching project complements my analytical business profile.03
01/2020 - 04/2025
Corteva Agriscience Germany GmbH
Senior Customer Service Representative · Commercial Analytics & Sales Planning
End-to-end responsibility in the order-to-delivery process, master data quality in SAP and Salesforce, sales forecasting, KPI reporting, bonus and credit-note processes, UAT and rollout support.04
08/2011 - 01/2020
Seven Principles AG
Business Operations & ERP Specialist
Business partner for project managers in SAP Business ByDesign, project controlling, workforce and capacity planning, and cross-functional collaboration with HR, Finance, Procurement and Sales.05
2000 - 2011
Hugo Boss · ThyssenKrupp · Mitsubishi Electric · Valeo · Schwarz Pharma
International B2B Sales & Export
International sales and export processes, key account support, revenue management and sales reporting across industrial, pharmaceutical, automotive and premium consumer-goods environments.Professional development & methodology
Current knowledge meets proven practice.
AI Manager (IHK)
AI strategy, AI project management, automation, agents and governance · 468 training units
Data Analytics
Power BI, DAX, Power Query, SQL, Azure SQL, MongoDB and AI-enabled data analysis · 550 training units
Business Coach (IHK)
Structured facilitation, goal clarification, NLP methods and change support
PRINCE2® Foundation
Project management methodology and structured governance
Languages
German C2English C1Russian C2